Tejano Music Center will generally ship any purchased Products within a time period specified, which will generally be 1 to 3 business days of your order date. TMC will promptly notify you of any shipping delay. If the Merchant is unable to ship your order within 5 business days after the specified shipping date, your order will be canceled and you will either not be charged or be provided with a full refund (as applicable).
Any shipment without a tracking number that you report to the Merchant as not received after 10 business days of the shipping date will be considered lost and either (i) the Merchant will reship the Product or (ii) you will either not be charged or be provided with a full refund (as applicable).
IMPORTANT NOTICE RE: SPECIAL DELIVERY/HANDLING
The above delivery terms do not apply to Products listed as “Special Delivery/Handling” in the Product Listing, such as for customized items or pre-order items. For Products with Special Delivery/Handling, the delivery terms in the Product Listing will apply.
If the Merchant cancels your order for any reason, you will either not be charged or be provided with a full refund (as applicable) and the Merchant will notify you of the reasons why within 2 business days of the cancellation.
Return & Exchange Policy
The Merchant will accept the return of any Product if it is: (i) in new and unused condition; and (ii) returned within the time specified by the Merchant in the Product Listing, which will generally be one weeks, following the return procedure below.
To return a Product: (i) you will need to initiate the return; (ii) the Merchant will provide instructions on how to return your Product; (iii) you will return the Product to the Merchant following those instructions; and (iv) the Product must be received by the Merchant within the time period specified by the Merchant in the Product Listing, which will generally be within one week of the Merchant shipment date.
If you report through Tejano Music Center’s return mechanism that the Product (i) was inaccurately described on the Product Listing, (ii) arrived damaged, or (iii) did not arrive by the specified arrival date (if an arrival date is provided) or 10 business days from the shipment date (if no arrival date is provided), then (1) the Merchant will provide a pre-paid shipping label or otherwise reimburse you for any shipping costs for returning the Product and (2) your refund will include your original shipping costs for receiving the Product (if any). If you are returning the Product for any other reason, you will be responsible for all shipping costs for returning the Product and your refund will not include your original shipping costs for receiving the Product.
IMPORTANT NOTICE RE: FINAL SALE.
The above return and refund terms do not apply to Products listed as “Final Sale” in the Product Listing, such as for customized or perishable products. Final Sale items are non-refundable and cannot be returned (except as expressly permitted under the Product Listing or required under applicable law)
You and the Merchant agree to cooperate in good faith to resolve any dispute regarding your Product purchase.